Refund Policy

CMTPDesign return policy is valid for 30 days. I can’t offer you a refund or exchange if more than 30 days have passed since your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Earrings are non-returnable due to hygiene reasons.

additional non-returnable items:
personalised items
custom orders

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me: CMTPDesign@outlook.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email: CMTPDesign@outlook.com and send your item to: 133 Blackmoor Gate, Milton Keynes, MK4 1DJ, United Kingdom. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping
To return your product, you should mail your product to: 133 Blackmoor Gate, Milton Keynes, MK4 1DJ, United Kingdom. You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

Welcome to my online shop. Deliveries are only available to UK-based customers presently.

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